Customer Complaints - Coeus Insurance Management

Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.

Should you need to make a complaint, please contact our Complaints Manager(s) Gary Dunning and Stewart Jordan using any of the following methods:

In person

In writing – Coeus Insurance Management Ltd, Inspiration House, 21 De Havilland, Liverpool, L24 8RN

By telephone – 0151 486 0626

By email – gdunning@coeusinsurance.com sjordan@coeusinsurance.com

The Financial Ombudsman Service (FOS) offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:

Calling their consumer helpline on 0800 0234 567 (free on mobile phones and landlines) or 0300 123 9123 (cost no more than calls to numbers starting 01 or 02)

Writing to them at: The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Emailing: complaint.info@financial-ombudsman.org.uk

Further detailed information about the FOS, including a description of eligible complainants, can be found:

In our Client Complaint Procedure.
In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website.
On the Financial Ombudsman website: http//www.fos.org.uk.

Your exceptional ability and knowledge impressed me on multiple levels; you listened effectively to what I was seeking and were extremely reliable and efficient in sourcing me the best possible deal available, and doing such in a sympathetic, timely manner and with excellent communication. I praise the entire Coeus team for their commitment and friendly approach.

- Managing Director , Winsulate UK

Gary and colleagues are super responsive and get back on all enquiries immediately, which is very important to our business. All areas of insurance, from public liability through transport and marine policies are organised for us, expertly, by Gary and his team.

- Chairman , Box Technologies Ltd

Working with Stewart has been great fun, he's charming and very focused. His pricing was the most competitive I could find saving me a significant amount off my existing premium. Once instructed I was wowed at the speed and organisation of the entire process. I hardly had to lift a finger. Stewart is one of the good ones.

- Director , Total Bathroom Restorations

Nothing ever seems to be too much trouble to your company and I never feel that I am just one of many clients that you and your office have to deal with each day. Your service from start to finish has been exemplary and on a professional and knowledgeable, yet friendly level that exceeds all other insurance brokers I have ever dealt with. Long may you set the standards for others to follow.

- Managing Director , Portland Block Management

I have known Gary Dunning for the best part of a decade, when we were first advised by him on business insurance matters. Since then our business has grown with many more complex, technical, insurance products needed. Additionally another company has been formed with very strict requirements. Both companies now enjoy the benefits of Coeus’ extensive advice.

- Chairman , Box Technologies Ltd